Shipping Policies
All orders are shipped from Saskatchewan, Canada. Orders are also charged in CDN$.

Within Canada:
All Canadian orders will be charged 5% GST. All orders are shipped within 2 business days of purchase. Parcels are shipped Expedited Parcel via Canadapost and can take 2-7 business days to reach you. Tracking numbers are sent via a Paypal email. Check your spam box if you cannot find it. You can track your order through www.canadapost.ca.

For the USA:
All orders are shipped within 2 business days of purchase.
When orders are shipped, you will receive an email from Paypal that contains your tracking number. Check the spam box of your email if you cannot find it. If you need your tracking number, email us at info@buysoapnuts.com

Light packages (trial size soapnuts, scrub pads, soap, tea tree oil etc) are sent USA Air Small Packet and can take 6-12 business days, excluding Saturdays, Sundays and statutory holidays. These light parcels will not have a tracking number, nor is it available.

Heavier parcels (500g or 1kg soapnuts etc) are shipped USA Expedited Parcel and can take 5-10 business days, and will be given a tracking number. Orders can be traced through www.canadapost.ca and also through www.usps.com, once it has entered the USA.

Please take into account that some parcels will get held up in customs, and that the postal system is swamped during the Christmas season. Please take a few extra days before contacting us regarding your missing parcel.